Frequently Asked Questions
What types of hair care products do you offer?
Delsermya specializes in a carefully curated selection of premium hair care products, focusing on formulations that utilize natural ingredients. Our offerings include products designed to provide moisture, facilitate detangling, and control frizz, such as our popular Delser Styling Cream.
How do your products promote healthy hair?
Our products are made with nutrient-rich formulations that enhance your hair's natural beauty. By using high-quality ingredients, our goal is to support healthy styling practices and improve overall hair health.
What is the return policy for your products?
We have a 14-day return policy. To be eligible for a return, items must be in their original condition, unused or unworn, with tags attached, and in their original packaging. You'll need to provide a receipt or proof of purchase to initiate a return.
Are there any exceptions to your return policy?
Certain items are non-returnable, including personal care items such as beauty products, perishable goods, and personalized items. Additionally, we do not accept returns on sale items or gift cards. Please contact us if you have questions about specific items.
How can I contact you for further inquiries?
You can contact us by email at delsermya@gmail.com. We are available to assist you with any questions or concerns about our products or policies.
What should I do if my order arrives damaged or incorrect?
If you receive a damaged or incorrect item, please inspect your order upon receipt and contact us immediately. We will assess the issue and work to resolve it quickly.
How long does it take to process a refund?
Once we receive and inspect your return, we'll notify you of the approval status. If approved, refunds will be processed to your original payment method within 10 business days. Please note that it may take longer for your bank or credit card company to post the refund.
Can I exchange an item?
The quickest way to exchange an item is to return the original product and, once the return is accepted, make a separate purchase of the new item you want.